Halkbank Srbija"

For successful activation of the SmartHALK Pro mBanking application, it is necessary that you have previously activated SmartHALK Pro eBanking and created your credentials using the temporary credentials, which you received by email and sms. Tap on the button "Activation", then create your PIN code using your valid username and password for SmartHALK Pro eBanking service.

To successfully log in to SmartHALK Pro mBanking, you need to have activated mBanking application and created PIN code. If you have successfully created your PIN code, all you have to do is tap the "Login" button and enter your PIN code. In addition to logging in with a PIN code, you can set up a fingerprint or face recognition as a login method and method for signing payment orders that is much more secure and practical. Settings > Biometric settings

If you are forget your PIN code, it is necessary to reinstall the application, and reactivate it using a valid username and password.

If you have blocked your application, you need to reinstall the application and reactivate it using a valid username and password.

SmartHALK Pro mBanking application allows you to change the limits per your payment card from anywhere and at any time. Limits are set separately for each channel. Available channels are: ATM, POS terminal, Internet. Limits can only be managed by users who requested that privilege when applying for this service. Navigation Menu > Cards > Settings > Limits

SmartHALK Pro mBanking application allows you to block your payment card from anywhere and at any time. You have the option of temporarily or permanently blocking your payment card. Permanent blockage is an irreversible process, while in case of temporary blockage you can unblock your payment card at any time. Card unblocking can be done by users who have admin rights to manage cards. Navigation Menu > Cards > Settings > Card Block

The "Virtual inbox" allows you two way correspondance with Halkbank. In the inbox you can receive informative messages from the Bank and information about inflows and outflows. You can send messages directly to the bank's agent via the "Virtual inbox" widget.

SmartHALK Pro eBanking application allows you to overview the statement lists for yours current accounts and credit cards in the last 24 months and allows you to download statements on your device. Statements can’t be downloaded for turnover before 01.01.2020. Dashboard > on the desired account > swipe on Stetements screen

SmartHALK Pro mBanking application allows you to have real-time information about balance and turnover per your accounts. 1. Dashboard, showing available balance and list of last 5 transactions. 2. Dashboard > on the desired account for balances or tap on View transactions button for turnover overview.

The Navigation Menu is the main menu which contains all the main functionalities of application, like: Accounts, Cards, Payments… The Navigation Menu is located horizontally at the top of web page in SmartHALK Pro eBanking application, while in SmartHALK Pro mBanking application the Navigation Menu is located in left upper corner like an icon - three horizontal dashes.

SmartHALK Pro mBanking application provides info about available account balance without the need to log into the application. The balance can be displayed in the amount, in the defined percentage of amount and in the form of emoticons. Settings > Pre-Login Balance

SmartHALK Pro mBanking application allows you to carry out domestic payments orders at any time of the day or night. Standard transactions will be processed in defined clearing circle, while urgent/instant payment orders will be processed in 10 seconds regardless of working hours. 1. Navigation Menu icon > Payments > Local Payment. 2. Quick links icon (red circle) > Standard

SmartHALK Pro eBanking application allows you carry out cross border payment at any time of the day or night. Cross border payments will be processed during business hours in accordance with CUT-OFF times. Navigation Menu icon > Payments > Foreign currency payment. Note: Statistics data enters by taping on the plus icon in the "Statistics" section, where you need to enter the purpose code, the amount in currency and currency and change the payment description if is necessary.

SmartHALK Pro eBanking application allows you to carry out foreign exchange transfer at any time of the day or night, regardless of working hours. Foreign exchange is only possible between own accounts, with daily limit up to EUR 4.999,00. 1. Navigation Menu icon > Exchange > Sell or Purchase. 2. Quick links icon (red circle) > Exchange

SmartHALK Pro eBanking and SmartHALK Pro mBanking application allows you to easily view only payment orders that have been sent electronically. Navigation Menu icon > Payments > Transfer list

SmartHALK Pro mBanking application allows you to create and manage with templates and beneficiaries. tap on Add new button to create new template or beneficiaries. Navigation Menu icon > Payments > Templates and beneficiaries

For security reasons, do not memorize the user code by Autocomplete options offered by the most of browsers. For example, for Internet Explorer, go to “Tools” / “Internet Options” / “Content” > on Autocomplete and to not mark User Names and passwords on forms. Configure your browser in “Tools” / “Internet Options” / “General” / “Temporary Internet Files” / “Settings”, the section Automatically is marked by default. We recommend you to mark “Every visit to the page or Every time you start Internet Explorer so that your browser may search the display of the page on the internet and not in the cache memory.

E-mail lists run on the Internet and are exchanged between hackers. Halkbank never sends any kind of messages to its clients requesting the disclosure or modification of any identification elements, accessing links to connect to the eBank service or to any other sites. Halkbank will never contact its clients to request codes, access passwords or PINs. If you are contacted by persons claiming to represent the Bank and to request the information like a password, PIN or any other secret code, please inform us immediately by calling the Contact Center on phone number 0800 100 111.

Our recommendation is to delete it directly, especially if it has links or attachments. Spam/scam emails are mass mails sent to recipients, offering well-paid jobs, prizes, wins, all of them aiming at requesting money from the recipients. Also, most of the current viruses come as attachments to the email messages. Consequently, do not open any attachments to the emails received from people you do not know. Always check the sender even if it seems familiar (the sender and recipient information is often spoiled in spam messages to suggest that they are authentic).

Phishing is a fraudulent process whereby a company`s clients are determined to disclose their personal or confidential data, information which will subsequently be used in an illegal manner to operate transactions in that client`s account. Phishing attacks can occur by: 1. E-mail / text message (SMS): an electronic message is sent to the clients, claiming to be from a legitimate source (e.g. the Bank) requesting to insert the confidential data into a link specified in the text of the message and diverting this date to a faked site. 2. Phone: a person claims calling from the Bank, pleading technical issues (such as payment system issues) and requests confidential information such as your PIN, account number, password, etc. Ignore such messages!